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FAQs

Call us at 1-877-321-8282Monday - Friday, 9AM - 6PM EST. Or chat us, if you're shy. When you call our customer care team, you're calling Crown of Flowers certified skincare experts in Vermont. No call centers here.

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Products

How should I store my products?

We recommend storing our products in a cool, dark space.

What are the products shelf life?

Shopping from our site ensures that our skincare and cosmetic products are delivered fresh from the farm. We recommend using our products within 6 months after opening. If the products are unopened, they will remain good for 18 months after their batching date. If you find that your product has an unusual smell or if you see discoloration, do not be alarmed; our customer care team is here to assist you.

Are your products gluten free?

We do our best to source materials that are able to provide a certificate of being gluten free. However, for customers with gluten sensitivities we cannot guarantee that the raw materials and ingredients we use are 100% gluten free.

Are your products vegan?

The majority of our products are vegan with the exception of those containing honey, beeswax, and carmine. We certify our products with the American Vegetarian Association, so if you see a "Certified Vegan" logo, the product is vegan. If you see the "Certified Vegetarian" logo, the product contains honey, beeswax, and/or carmine.

Are your products safe for pregnancy?

All of our products are made with non-toxic, non-artificial, fresh and 100% natural ingredients on our farm in Vermont. Every person and every pregnancy is different, so we recommend discussing products with your physician. We can share that Tata used all of her products throughout all three of her pregnancies.

What is the pH of the products?

The pH of our products ranges between 4.8-5.3

How long does one bottle last?

On average our 30 ml and 50 ml products last 30 to 40 days with daily use, and our 125 ml products last 60 days with daily use. Our travel-size 10 ml and 15 ml products last 10 to 14 days with daily use. Of course, this depends on the product dosage used daily. All of our products have a PAO (Period-After-Opening) symbol located on its respective carton which can be referenced for specific shelf lives after first use.

What do you use as preservatives?

Our preservatives are plant derived and ferments of bacteria.

Do you carry any products with SPF?

We do not currently carry any products with SPF, though we hope to in the future!

Are your products organic?

We strive to use 100% organic materials and ingredients whenever possible. So, while all of our products are 100% natural, we cannot say that they are certified 100% organic because not every natural ingredient can be certified organic, for example, fermentations, biotechnology, and other powerful natural ingredients. We do only purchase ingredients from suppliers that use environmentally friendly practices.

What do your certifications mean?

Leaping Bunny Association: We do not believe in supporting the inhumane treatment of animals in cosmetic and personal care product testing. Our products are cruelty-free every step of the way.

EcoCert Certification: As an EcoCert licensed company, our individual product formulas have been reviewed and certified as natural cosmetics. EcoCert is globally recognized sustainable development accreditation body. Their certification evaluates the sustainability of the entire production chain, from imports to packaging to distribution, which means that we're green from beginning to end.

American Vegetarian Association: Our products are certified 100% Vegetarian.

Peta Caring Consumer: PETA has verified that neither us nor our ingredient suppliers conduct, commission, or pay for any testing on animals for ingredients, formulations or finished products.

Our Farm

Do you really formulate & batch all of your products on a farm in Vermont?

Yes, we manufacture everything in small batches here on our Vermont farm. We do this so that our products are as fresh as possible when they get to your doorstep, and so we can ensure quality and purity at every step. Most skincare companies outsource the manufacturing of their products to cut costs but we love producing them ourselves, and believe that the process is part of the pleasure of creation.

Can I visit?

The farm is not open to the public at this time, but possibly in the future!

Do you grow all of your ingredients on the farm?

No, not all of them. We grow numerous herbs and flowers on the farm, these make up our Estate Grown Beauty Complex. However, there are a lot of amazing ingredients that we can’t grow here in Vermont. We source high-quality ingredients from across the globe to ensure that we’re providing you with the best products possible.

Shipping & Returns

What are the holiday shipping cutoff dates for 2019?

Please reference the below cutoff dates to receive your gifts by 12/25:

Shipping Order By
Home Delivery December 16th, 2 PM EST
2 Day December 20th, 2 PM EST
Priority Overnight December 23th, 2 PM EST

 

Where is my order?

You will receive an email from FedEx as soon as your order has shipped with your tracking number. If you would like to track your order enter your tracking number here: https://www.fedex.com/apps/fedextrack/

How do I return or exchange a product?

Please visit our Returns section for details on how to return a product. Unfortunately, we do not process exchanges.

I purchased your products at an authorized retailer, can I return them to you?

If the products were not purchased directly through Tata Harper, we are not able to process a return. However, if you have specific questions please email us at [email protected] and we’ll assist you.

Do you offer free shipping?

We offer free shipping in the U.S. and Puerto Rico on all orders over $50.

What if I live in a U.S. territory?

Free shipping is available to all U.S. territories (excluding Puerto Rico) on orders over $100.

Do you offer a replenishment service?

Yes - we offer a subscription service. You can find more detailed information about it in the Subscription section below.

Can you ship to my P.O. box?

We ship to P.O. boxes in the U.S. using USPS Priority, however, we're unable to ship to international P.O. boxes.

Subscription

What is Subscription?

Subscription is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Simply tell us how often you want your chosen products, and we'll take it from there. You will receive 10% off all subscription purchases and free shipping on all replenishment orders!

You always have complete control over your Subscription orders and we send an email reminder 10 days before each order is shipped. You can change your delivery frequency, next order date, or quantity anytime by visiting ‘My Subscription’ located within your account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.

How do I join Subscription?

Joining Subscription is easy; it can be done while browsing on a product page or while reviewing items in your shopping cart. To get started, simply select the ‘Auto Deliver’ option for your desired product, select your preferred shipment frequency, and then check out as normal. Note: You will need to create a Tata Harper Skincare account and Subscription is limited to our US and US Territory clients.

What will happen after I join Subscription?

After you join Subscription, you will receive an email confirming your subscription. This email will include a link to access the ‘Subscription’ section in your account where you can manage your future orders, subscribed items, and account information.

We will place your Subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each subscription order. You will also receive email notifications regarding other important information related to your Subscription account, such as if your item is discontinued or out of stock, if you cancel a subscription item, and confirmation when an order is placed successfully.

How do I make changes to my Subscription order?

Once you’ve joined, Subscription is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscribed product by visiting the ‘My Subscription’ section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.

Change an order date:

 To change your next order date, please visit the ‘My Subscription’ section within your account and click the ‘Change Date’ button to the right of the next shipment date, then select a new date for your order. This will change the order date for the entire subscription order including multiple products.

Skip a delivery:

 To skip a Subscription order, please visit the ‘My Subscription’ section within your account and click the ‘Skip Order’ button to the right of the upcoming order date to skip the entire order. The subscription will now reflect your next frequency date.

Change shipment frequency:

 To modify the delivery frequency for a subscription item, please visit the ‘My Subscription’ section within your account. The current delivery frequency is displayed next to each replenishment item in a dropdown menu next to ‘Every’. To change the delivery frequency for an individual subscription item, simply click the frequency dropdown next to the item you would like to modify and select your next desired frequency from the dropdown menu. You will receive a yellow confirmation notice. 

Send an order now:

 To receive a subscription order immediately, please visit the ‘My Subscription’ section within your account and click the ‘Send Now’ button to the right of the upcoming order date to send the entire order. It will ship within the next 24 hours.

Cancel or Pause subscription item:

 To cancel a subscription item, please visit the ‘My Subscription’ section within your account and click the ‘cancel’ link to the right of the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected a cancel reason and clicked the ‘Stop Subscription’ button, your subscription will be cancelled and no future orders will be placed. You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed. You can always resume this subscription in the future. Cancelled subscriptions are listed at the bottom of your My Subscriptions Page.

 To pause a subscription item, please visit the ‘My Subscription’ section within your account and click the ‘pause’ link to the right of the item you wish to pause. You’ll be prompted to select a shipment resume date. Once you’ve selected the date and clicked the ‘Pause Subscription’ button, your subscription will be paused and will resume shipment on the date that you selected.

How do I make changes to my Subscription account information?

To review or modify your Subscription account information, visit ‘My Subscription’ located within your account.

- To change your shipping address for an order, click the ‘Edit’ link located directly below the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all subscriptions and future orders if you click the apply all option.

Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.

*AFO/DPO and US Territories please see further information below

How do I view my future deliveries?

Your very next scheduled orders will be listed in the ‘My Subscription’ section of ‘My Account’.

How do I combine items to be in the same order?

Subscription items that you purchased together will ship together. Also if they are around the same 4 day window they will ship together. If you have multiple Subscriptions on different dates, look at your upcoming order in the My Subscriptions section. Change other subscriptions you want to ship with that order to the same date. Remember, confirm the orders are going to the same shipping address and payment method. 

Can I add items to my next order with an existing subscription order?

With our special items yes! Occasionally, select items will be available as a one- time-only special add-on. To do so, you must be logged into your account. Visit the item’s page you wish to add to your order, and find the ‘Add this to my order on:’ button. When you click this button, you will have the option to add the item as a subscription item. 

What types of payment are accepted for Subscription?

All subscription orders require a credit or debit card payment. Alternative payment forms, such as PayPal, cannot be accepted at this time. Gift cards cannot be used to start your subscription as we need to capture your payment information.

What about support for AFO/DO, Puerto Rico and the US Territories?

Addresses from each of the US Territories can subscribe; however, the subscription system cannot process an address change within the US Territories. To change your address you will have to cancel your subscription items and repurchase them with your new address via the website checkout, unless you are changing the address to a standard US 50 States address. For help with this contact us directly.

How do I change my payment information?

Under a subscription there is a billing section: click edit and you will be taken to a new page where you can enter new payment information. This changes the payment information for each one of your subscriptions at once. Contact us if you would like to use different cards on different subscriptions. 

Subscription Terms

Subscription items will ship automatically until you cancel. By placing this order you are authorizing us to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen. For Client Services Team or to cancel, visit [email protected] or call 877-321-8282.


What is Subscription?

Subscription is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Simply tell us how often you want your chosen products, and we'll take it from there. You will receive 10% off all subscription purchases and free shipping on all orders!

You always have complete control over your Subscription orders and we send an email reminder 10 days before each order is shipped. You can change your delivery frequency, next order date, or quantity anytime by visiting ‘My Subscription’ located within your account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.

How do I join Subscription?

Joining Subscription is easy; it can be done while browsing on a product page or while reviewing items in your shopping cart. To get started, simply select the ‘Auto Deliver’ option for your desired product, select your preferred shipment frequency, and then check out as normal.

What will happen after I join Subscription?

After you join Subscription, you will receive an email confirming your subscription. This email will include a link to access the ‘Subscription’ section in your account where you can manage your future orders, subscribed items, and account information.

We will place your Subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each subscription order. You will also receive email notifications regarding other important information related to your Subscription account, such as if your item is discontinued or out of stock, if you cancel a subscription item, and confirmation when an order is placed successfully.

How do I make changes to my Subscription order?

Once you’ve joined, Subscription is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscribed product by visiting the ‘My Subscription’ section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.

Change an order date:

 To change your next order date, please visit the ‘My Subscription’ section within your account and click the ‘Change Date’ button to the right of the next shipment date, then select a new date for your order. This will change the order date for the entire subscription order including multiple products.

Skip a delivery:

 To skip a Subscription order, please visit the ‘My Subscription’ section within your account and click the ‘Skip Order’ button to the right of the upcoming order date to skip the entire order. The subscription will now reflect your next frequency date.

Change shipment frequency:

 To modify the delivery frequency for a subscription item, please visit the ‘My Subscription’ section within your account. The current delivery frequency is displayed next to each replenishment item in a dropdown menu next to ‘Every’. To change the delivery frequency for an individual subscription item, simply click the frequency dropdown next to the item you would like to modify and select your next desired frequency from the dropdown menu. You will receive a yellow confirmation notice. 

Send an order now:

 To receive a subscription order immediately, please visit the ‘My Subscription’ section within your account and click the ‘Send Now’ button to the right of the upcoming order date to send the entire order. It will ship within the next 24 hours.

Cancel or Pause subscription item:

 To cancel a subscription item, please visit the ‘My Subscription’ section within your account and click the ‘cancel’ link to the right of the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected a cancel reason and clicked the ‘Stop Subscription’ button, your subscription will be cancelled and no future orders will be placed. You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed. You can always resume this subscription in the future. Cancelled subscriptions are listed at the bottom of your My Subscriptions Page.

 To pause a subscription item, please visit the ‘My Subscription’ section within your account and click the ‘pause’ link to the right of the item you wish to pause. You’ll be prompted to select a shipment resume date. Once you’ve selected the date and clicked the ‘Pause Subscription’ button, your subscription will be paused and will resume shipment on the date that you selected.

How do I make changes to my Subscription account information?

To review or modify your Subscription account information, visit ‘My Subscription’ located within your account.

- To change your shipping address for an order, click the ‘Edit’ link located directly below the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all subscriptions and future orders if you click the apply all option.

Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.

*AFO/DPO and US Territories please see further information below

How do I view my future deliveries?

Your very next scheduled orders will be listed in the ‘My Subscription’ section of ‘My Account’.

How do I combine items to be in the same order?

Subscription items that you purchased together will ship together. Also if they are around the same 4 day window they will ship together. If you have multiple Subscriptions on different dates, look at your upcoming order in the My Subscriptions section. Change other subscriptions you want to ship with that order to the same date. Remember, confirm the orders are going to the same shipping address and payment method. 

Can I add items to my next order with an existing subscription order?

With our special items yes! Occasionally, select items will be available as a one- time-only special add-on. To do so, you must be logged into your account. Visit the item’s page you wish to add to your order, and find the ‘Add this to my order on:’ button. When you click this button, you will have the option to add the item as a subscription item. 

What types of payment are accepted for Subscription?

All subscription orders require a credit or debit card payment. Alternative payment forms, such as PayPal, cannot be accepted at this time. Gift cards cannot be used to start your subscription as we need to capture your payment information.

What about support for AFO/DO, Puerto Rico and the US Territories?

Addresses from each of the US Territories can subscribe; however, the subscription system cannot process an address change within the US Territories. To change your address you will have to cancel your subscription items and repurchase them with your new address via the website checkout, unless you are changing the address to a standard US 50 States address. For help with this contact us directly.

How do I change my payment information?

Under a subscription there is a billing section: click edit and you will be taken to a new page where you can enter new payment information. This changes the payment information for each one of your subscriptions at once. Contact us if you would like to use different cards on different subscriptions. 

Subscription Terms

Subscription items will ship automatically until you cancel. By placing this order you are authorizing us to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen. For Client Services Team or to cancel, visit [email protected] or call 877-321-8282.


Working with Tata Harper Skincare

Are you hiring?

For all openings and general career inquiries please visit our career page. Click here.

Do you have a professional program?

We do not currently offer a professional program however we are hoping to build and develop one in the future. We can connect professional makeup artists and estheticians with our PR team for sampling opportunities.

Do you have an affiliate program?

Yes! If you're interested in joining please send an email to [email protected] Please include your social handles and site URL in your email request. We will contact you once we have reviewed and approved your site.

Animal Testing

Do you (or a third party) test your ingredients or finished products on animals at any point?

No, we do not test any of our finished products, ingredients, or formulas on animals. We ensure our products are cruelty-free every step of the way.

Are you owned by a company that tests on animals?

No, we are a privately-held, family owned company.

Samples

Complimentary Samples With Purchase

Please enjoy 3 complimentary samples with each shipment.

Free Samples

We will happily send up to 5 one-time use samples for a $5 flat shipping rate anywhere in the Continental US. Please note, we do not mail free samples internationally.These samples will give you an initial idea of scent, feel, and skin compatibility.

Wondering which Tata Harper products would be best for you and your skin?

Schedule an exclusive complimentary consultation with one of our skincare experts! Our Skincare Experts are dedicated to finding you the perfect specialized skincare regimen to make your skin glow. Discover the products that will make you want to show off your radiant skin with confidence!

To schedule an appointment, please email [email protected]

Payment

How Can I Pay?

We accept the following forms of payment on our website:

Credit Card

Visa
Mastercard
American Express
Discover
Tata Harper gift cards and e-gift cards

Gift cards/e-gift cards will be refunded as first method of payment on all refunds where the order involved use of gift card or e-gift card.

Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city/province/territory names and avoid using abbreviations unless that is how your information appears on your statement. Contact your financial institution if you need the exact billing address associated with your credit card.

Sales Tax

We collect sales tax in AZ, CA, CT, DC, FL, GA, HI, IA, IL, MA, MD, MI, MN, NJ, NV, NY, PA, SC, TX, VA, VT, and WA. Duties and taxes on our global site may apply with depending the nation you are shipping to.

Paypal

Paypal is an alternate method for purchasing your order on tataharperskincare.com. It enables any individual with an email address to securely send payments online. With a Paypal account, you can choose to pay with your credit card, debit card, bank account, or Paypal account balance for any purchase you make. Your credit card and bank numbers are never seen by us, plus, you're 100% protected against unauthorized payments sent from your account.

Paypal customer service representatives are available to assist you at 1.888.221.1161.

Afterpay

We accept Afterpay for all orders between $35 - $1,000. Only authorized purchases will be processed and shipped.

Afterpay is an installment payment plan that gives you the ability to make purchases on our site for any order between $35 - $1000 in four interest-free payments with zero interest, due every two weeks. Visit the Afterpay page for more details. Note: you must be over 18 years old to use Afterpay. Using Afterpay is simple:

1. Add $35+ worth of products to your shopping cart.
2. Select Afterpay as the payment option during checkout. Afterpay will prompt you to create an account and complete your purchase using Visa or MasterCard. You will need the following in order to sign up:
· A credit or debit card issued in the U.S.
· A residential address in the U.S.
3. Pay 25% of the purchase upfront and your order will be processed.

 
Fresh From Our Farm Tata Harper

Still Have Questions?

 When you call our customer care team, you're calling Crown of Flowers certified skincare experts in Vermont. No call centers here.

Email Us Live Chat

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