Careers at Tata Harper SkincareCareers at Tata Harper Skincare

Careers

"When I set out to create my own skincare line, I wasn't looking to replicate products that were already on the market. My founding mission was to give the skincare industry a fresh start with highly effective and luxurious age-defying beauty products that are completely free of synthetic and chemical ingredients. I believe people deserve beauty products that deliver the results they want, without putting their health at risk. As a company we seek to challenge the assumption that "natural" means less effective."

Tata Harper, CEO/Founder

Sr. Manager/Director eCommerce

Remotely with ad hoc travel to New York, NY and some travel to Shelburne, VT

About Tata Harper Skincare:

At Tata Harper Skincare, we pride ourselves on the formulation and manufacturing of the world’s most advanced  skincare, made entirely (100%) out of non-toxic and natural clinical-grade ingredients at our headquarters, located about  250 miles north of New York City in the Champlain Valley of Vermont.  

The Digital & Direct to Consumer (D2C) Team, currently headquartered in the company’s Shelburne, VT office with  additional location in New York, prides itself as being stewards of the entry point into the world of Tata Harper and in  owning the personal relationships with our clients.

Role Description:

The Senior Manager/Director of eCommerce (D2C) is a critical member of the Global Digital & D2C team at Tata Harper Skincare. She/He is responsible for carrying out strategic direction and leading the team in execution for long and short term goals. The candidate is expected to support brand vision, manage creative effectively, and guide the team to meet the performance goals of the business. 

The Senior Manager/Director eCommerce reports to the SVP of Ecommerce and Digital Marketing and  is ultimately responsible for building a best-in-class online shopping experience in support of Tata Harper Skincare’s strategic and operating objectives.

  • Reporting To: SVP Ecommerce & Digital Marketing
  • Direct Reports: Ecom Digital Content & Merchandiser, Ecom CRM Manager, and Ecom Loyalty Manager

Roles and Responsibilities:

  • Work closely with senior leadership, marketing, technology, customer services, and operations team to optimize website shopping experience and product & promotional efforts to help meet business needs
  • Analyze website performance, lead the team for optimization and management for maintenance and growth
  • Manage workflow process of item set-up and product launch on Tata Harper Skincare’s global website, Amazon store, e-tailers, cross-border partners, pop up stores, affiliates and authorized 3rd party websites
  • Provide product recommendations for acquisition and retention campaigns and product forecast for various D2C businesses
  • Coordinate with Inventory Planner/Buyer and manage the movement of advertised goods in marketing  campaigns based on inventory level 
  • Help drive Tata Harper Skincare’s global website improvements by working with digital technology team, digital marketers, digital designers, developers and third-party agencies.
  • Manage the creation and syndication of digital product information (product details, copy, images) and content  on Tata Harper Skincare’s global website, Amazon store, e-tailers, cross-border partners, pop up stores, affiliates and authorized 3rd party websites
  • Partner with the Digital Creative and Design Team to ensure digital product photography meets digital style  guides to create the best online client experience
  • Proof site merchandising requirements including the copy, image, products, promotional content, price-strings,  special attributes, and the navigational placement on Tata Harper Skincare’s global website and authorized third party sites
  • Provide ongoing sign-off on content publication through the testing of all site content in coordination with  weekly site refreshes, functionality and marketing initiatives 
  • Establish dashboards and associated KPIs for website, product and customer retention performance to provide insight in to business performance of the channel

Qualifications and Requirements:

  • Bachelor’s degree required 
  • 5-10 years of experience in online merchandising and eCommerce operations required
  • Proven analytical and quantitative skills 
  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Organized and flexible with a track record of delivering results in a fast-paced environment
  • Ability to influence multiple stakeholders and lead cross-functional projects across category or other departments 
  • Exceptional interpersonal and communication skills 
  • Expertise in using Excel to analyze a business, including experience with macros and pivot tables 
  • Expertise in using Google Analytics and similar analytical tools to measure performance, determine improvements and innovations, and to support project requests from partner teams required 
  • Experience with Magento and other eCommerce platforms plus related reports and analytics required 
  • Experience with SQL queries preferred
  • Experience with replatforming and Shopify

Please submit a cover letter and resume to [email protected]

Interim Design Director - Brand + Packaging

(Remote)

Role Description:

Tata Harper is looking for a candidate with a strong creative background to serve as our Interim Design Director. They should have a comprehensive understanding of design strategy and implementation as this is a role that requires both conceptual thinking and hands-on work, drawing upon skills in graphic design, typography, photography and packaging development. They should be detail-focused, have strong organizational and project management skills, as well as a proven ability to work in a fast-paced environment across platforms and mediums. 

  • The interim role will begin mid-Dec/early Jan through April 2023.
  • Experience in packaging, dielines, materials, and color matching strongly preferred. 
  • Experience in global, luxury brands preferred.

Duties:

  • Develop design direction for new launches with a focus on packaging (e.g. individual products, sets) and associated merchandising and collateral from conception to final production
  • Collaborate regularly with Creative Director, internal Graphic Designer and Photographer while leading your own projects and work
  • Help present ideas to Founder/CEO and head of Marketing; participate in and respond to all rounds of design development and creative review 
  • Help enforce brand guidelines for touchpoints across the brand (developed both internally and with external partners and vendors)
  • Lead multiple projects simultaneously, in a fast-paced, time-sensitive environment
  • Activities may include:
    • Retail & Backbar Packaging, for all lines of product: Bottles/Jars, Cartons, inserts, etc.
    • Limited Editions, Special Releases, and Sets
    • Marketing collateral
    • Marketing assets, presentations
    • Branded Guidelines and toolkits
    • Retail/POS displays and signage
    • Art direction on photography for Packaging, collateral, and designed items

Qualifications/What You Bring:

  • Bachelor’s degree in design or 10+ years professional design experience including brand development and print 
  • Passion for brands and for executing high-quality work with a strong attention to detail
  • A self-starter, comfortable working in a fast-paced entrepreneurial environment
  • Ability to present creative work in a compelling way to Founder/CEO, senior management and cross-functional partners
  • Ability to collaborate with other designers, follow a creative review process, and incorporate feedback into subsequent rounds of work
  • Detail and quality focused
  • Comfortable with ambiguity
  • Strong project management and organization skills
  • Excellent Adobe Suite skills, should be an experienced user

Please submit a cover letter and resume to [email protected]

Tata Harper Specialist

Bergdorf Goodman (NYC)

Overall Description:

The Tata Harper Specialist is directly responsible for driving sales, achieving or exceeding the planned retail sales goal in the assigned door(s) through development of in store sellers, management, and execution of special events.  Train other sellers how to sell and demonstrate Tata Harper skincare within their store.  Maintain counter appearance based off current merchandising guidelines. 

Daily Responsibilities:

  • Spend the first 15-30 minutes answering and sending emails, cleaning counter
  • Review MTD sales and know your counter goals and how much to achieve goal by day
  • Track productivity by team member, coach based on successes or challenges
  • Work at counter 7-8 hours per day depending on position (selling a minimum of 7 pieces of skincare each day, pulling customers, connecting with stylists and other sellers)
  • Review new launch products or selling focus and make a daily focus 
  • Review slow selling products and make a daily focus
  • Perform Tata Harper Skincare massage techniques on customers (Glow getter, Hand and Arm Massage, Skin Smoothing Regimen, Sculpting Eye Treatment)
  • Connect with new hires in store and partner with existing employees
  • Set up and execute planned events.

Weekly Responsibilities:

  • Communicate success or challenges with managers, implement individualized focuses and goals 
  • Create “on counter event” ideas for the week
  • Connect with Global Training Director on updates and extra education 
  • Report to direct supervisor to review upcoming and past events as well as daily numbers
  • Attend the weekly team call at 12pm EST or communicate to the VP of Sales and Director of Sales if you can not attend virtually.

Monthly Responsibilities:

  • Work with Supervisors on low selling items and stock requests for upcoming events
  • Meet with store management to review promotional opportunities for upcoming months 
  • Speak at morning department meetings on new launch/ products and events
  • Review with Global Training Director any training that needs to occur
  • Review scheduling and needs of the counter for upcoming month with direct supervisor so that a clear schedule is created.

Seasonal Responsibilities:

  • Seasonal Review with Supervisor
  • Vacation requests

Report To: VP of Sales and Regional Director of Sales

Please submit a cover letter and resume to [email protected]

Tata Harper Specialist

Neiman Marcus (Dallas, TX)

Overall Description:

The Tata Harper Specialist is directly responsible for driving sales, achieving or exceeding the planned retail sales goal in the assigned door(s) through development of in store sellers, management, and execution of special events. Train other sellers how to sell and demonstrate Tata Harper skincare within their store. Maintain counter appearance based off current merchandising guidelines.

Daily Responsibilities:

  • Spend the first 15-30 minutes answering and sending emails, cleaning counter
  • Review MTD sales and know your counter goals and how much to achieve goal by day
  • Track productivity by team member, coach based on successes or challenges
  • Work at counter 7-8 hours per day depending on position (selling a minimum of 7 pieces of skincare each day, pulling customers, connecting with stylists and other sellers)
  • Review new launch products or selling focus and make a daily focus 
  • Review slow selling products and make a daily focus
  • Perform Tata Harper Skincare massage techniques on customers (Glow getter, Hand and Arm Massage, Skin Smoothing Regimen, Sculpting Eye Treatment)
  • Connect with new hires in store and partner with existing employees
  • Set up and execute planned events.

Weekly Responsibilities:

  • Communicate success or challenges with managers, implement individualized focuses and goals 
  • Create “on counter event” ideas for the week
  • Connect with Global Training Director on updates and extra education 
  • Report to direct supervisor to review upcoming and past events as well as daily numbers
  • Attend the weekly team call at 12pm EST or communicate to the VP of Sales and Director of Sales if you can not attend virtually.

Monthly Responsibilities:

  • Work with Supervisors on low selling items and stock requests for upcoming events
  • Meet with store management to review promotional opportunities for upcoming months 
  • Speak at morning department meetings on new launch/ products and events
  • Review with Global Training Director any training that needs to occur
  • Review scheduling and needs of the counter for upcoming month with direct supervisor so that a clear schedule is created.

Seasonal Responsibilities:

  • Seasonal Review with Supervisor
  • Vacation requests

Report To: VP of Sales and Regional Director of Sales

Please submit a cover letter and resume to [email protected]

Sales and Education Coordinator/Executive

Overall Description:

The Sales and Education Coordinator/Executive is directly responsible for achieving the planned retail sales goal in assigned doors through development of in-store teams, forming relationships with retailer management and staff, monitoring stock levels, and execution of special events.

Daily Responsibilities:

  • Be in store 5 days a week: selling by example for all Beauty Advisors, Beauty Experts, Product Specialists, and freelancers; how to build and close sales.
  • Support retail stores growth within a territory by maintaining an appropriate and consistent call cycle for assigned stores.
  • Communicate regularly with Regional Executive and VP of Sales to communicate needs, share results and ideas.
  • Know your numbers (Sales Report) and what is needed for the week.
  • Have a schedule that is approved by your Regional Manager/VP of Sales and a plan on what is needed to accomplish the regions goals.
  • Connect with any freelance staff that you are responsible for.
  • Plan travel for upcoming weeks.
  • Review numbers, sell through, and out of stock lists and communicate needs to the coordinating departments.
  • Review on order report and communicate to counters/stores of in-coming stock.
  • Fill out needed grids from Wholesale Operations.
  • Submit weekly recap form to Regional Executive and VP of Sales (e.g. wins, challenges, and opportunities and total volume).
  • Attend weekly Sales Call every Wednesday at 12pm EST via Zoom.
  • Successfully implement all in store merchandising programs; ensure the consistent implementation of merchandising guidelines and uphold counter image, identity, and hygiene in accordance with Tata Harper standards. Submitting counter photos when new merchandising guidelines are launched.
  • Provide comprehensive training and motivation of both inter-sell and store staff of all products and promotions as needed.
  • Responsible for the setup, coordination, and execution of all in store events; supervision of all freelancers; negotiate event setup with department or store manager; establish goals. Track pre-sell and performance for each event.

Bi-Monthly Responsibilities:

  • Connect with Regional Manager/ VP of Sales having successes and challenges ready to review. 
  • Connect with the Global Education Director and explore Learn Worlds Education platform on training needs, ideas, and questions. 
  • Partner with store management to achieve targets, resolve issues and maintain positive relations.

Monthly Responsibilities:

  • Expense Reports
  • Achieving Goals 
  • All calendars submitted to Regional Manager/VP of Sales by the 15th of the month prior
  • Send monthly recap to Regional Manager and VP of Sales

Seasonal Responsibilities:

  • Vacation Request for self and supporting staff

Report To: VP of Sales and Regional Executive

Please submit a cover letter and resume to [email protected]

Cosmetic Chemist

Whiting, VT

Department: Research & Development
Hours: Full Time, 40 hours per week
FLSA Status: Non-Exempt
Reports to: Vice President, Research & Development

 

POSITION SUMMARY:

The Cosmetic Formulation Chemist is responsible for independently identifying and developing innovative technology to create novel natural skincare projects for new launches, line extensions, and product renovation.


RESPONSIBILITIES:

  • Work with the Co-Founder to develop formulations from concept through commercialization

  • Maintain clear and accurate records of formulations, procedures, observations, results

  • Manage formula qualification, lab scale up, and production scale up

  • Adhere to project timelines and product development schedule

  • Create and maintain formula related documentation

  • Conduct stability testing, inclusive of keeping accurate records

  • Maintain working knowledge of raw material innovations and emerging research in the cosmetic science field by proactively researching new concepts, materials, and processes

  • Source and validate new raw materials according to internal and external standards

  • Contribute to routine laboratory housekeeping and day-to-day operations of the laboratory

  • Maintain a working knowledge of cosmetic regulations for cosmetics/active ingredient regulations

  • Mentor junior members of the team 

  • Other duties as assigned

PHYSICAL DEMANDS: 


While performing routine job duties, the Chemist will be required to stand for extended periods, stoop, bend, walk, use hands to handle objects, reach with hands and arms, and move or lift objects up to 25 lbs.

QUALIFICATIONS:

  • Bachelor’s degree in basic science and 3+ years of relevant work experience

  • Experience working in a laboratory environment

  • Exceptional organization and attention to detail

  • Energetic multi-tasker that can thrive in a fast-paced environment

  • Adaptable to changing tasks, assigned responsibilities, and priorities

  • Strong interpersonal communication

  • Ability to work as part of functional and cross-functional teams

  • Self-starter, motivated in an environment that requires creativity and collaboration

  • Proficiency in Microsoft Office and Google Docs


Please submit resume to: [email protected]

Here is information for Tata Harper employees regarding CIGNA, click here. This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

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General Career Inquiries

Please submit any questions to [email protected]