Careers at Tata Harper Skincare

Careers

"When I set out to create my own skincare line, I wasn't looking to replicate products that were already on the market. My founding mission was to give the skincare industry a fresh start with highly effective and luxurious age-defying beauty products that are completely free of synthetic and chemical ingredients. I believe people deserve beauty products that deliver the results they want, without putting their health at risk. As a company we seek to challenge the assumption that "natural" means less effective."

Tata Harper, CEO/Founder

Manager, Client Relationship Management

Shelburne, VT

Department: Digital & Direct-to-Consumer Team
Reports to: Angel Wong, Senior Director of Online Merchandising & eCommerce Operations

In case of absence: Audrey Yu, Chief Digital Officer


SUMMARY:

This role will be an integral part of the Tata Harper Skincare Direct-to-Consumer & Digital Team. As one of the first points of contact clients have with the brand, we're looking for a true people person who genuinely enjoys helping others and bringing the luxury experience that Tata Harper Skincare represents to life. This role also has the potential to earn commission through Skincare Concierge Program on phone order.

Key Responsibilities

  • Respond to all customer inquiries on phone, LiveChat, email, Yotpo, Amazon and Borderfree. Field questions to the appropriate team within 24 hours of receiving.

  • Manage and execute the order approval process. This includes carefully checking for fraudulent activity, duplicate purchases, and potential VIP customers.

  • Connect with customers should any issues arise with their products, orders, returns, delivery, or damages and determine a plan-of-action to rectify the situation.

  • Manage the returns process. This includes collecting information on why it was returned, refunding the customer, and putting the inventory back into the correct inventory location in the system. Support Wholesale and D2C returns at a luxury level. Update return process with Wholesale and Finance, streamline process.

  • Escalate issues to VP or appropriate team leads as needed and in an appropriate time frame.

  • Manage language and seasonal refreshes of automated messaging – Live Chat, email auto responder, etc.

  • Work with Digital Marketing and Social to improve customer retention, outbound/proactive outreach, and up-selling, and assist in making/updating various client lists (celebrity, top customer, etc).

  • Work with Senior Director of Online Merchandising & eCommerce Operations on customer outreach initiatives and continue to optimize to provide a best-in-class personal client experience 

  • Document, develop and implement best practices and procedures

  • Achieve KPIs and performance targets to promote profitability

  • Manage & mentor Client Relationship Management Associates

  • Report team performance on a regular cadence (weekly and monthly) to drive visibility among the team and generate ideas to better the client’s experience

  • Manage all CRM related reporting & metrics


Qualifications

 

  • BA degree or equivalent

  • At least 2-3 years of experience in a similar role

  • Luxury, fashion, beauty, CPG experience (or obsession) a plus

  • A passion for helping people and creating positive customer service experiences

  • Excellent written and verbal communications

  • Attention to detail

  • Problem solver with ability to think critically and adapt quickly in a flexible environment

  • Exceptional time management skills and accountability

  • Team player with an ability to work collaboratively – always with a smile

  • Strong computer skills and experience with CRM tools

  • Interest in socially and environmentally responsible organizations and products

  • Maintain schedule flexibility, including weekend and holiday hours as dictated by business need

 

Please submit a cover letter and resume to: [email protected] and [email protected]


Freelance Assistant Photographer

Shelburne, VT

SUMMARY:

Tata Harper is seeking a freelance assistant photographer responsible for the creation of high-impact in-store and digital media.  This role, while currently freelance, would ideally lead into a full time position.

Working in collaboration with our Senior Creative Producer, this role is responsible for conceiving and producing web and print assets, photography and video content (gifs, instructional and advertorial videos, etc.)   Local applicants only – must be on site at Tata Harper studio in Shelburne, VT.  Rate $20 - $25 an hour based on experience. Looking for 2-3 days a week.

Key Responsibilities

The responsibilities for the photographer is to visualize the Tata Harper brand and product portfolio. 

  • Shooting still life product photography

  • Visualization and styling for all shoots

  • Concepting and storyboarding for all shoots

  • ***Post-production editing / retouching -- VIP

  • Owning and overseeing the digital asset management system 

 

Job Qualifications

Professional Attributes

  • A creative eye and passion for sophisticated, forward-thinking design and photography

  • High degree of comfort and confidence working with a variety of personalities and roles

  • Positive attitude and emotional maturity - doesn’t take critique of creative work personally

  • Strong, as in obsessive, attention to detail

  • Ability to edit and deliver high-quality deliverables quickly and efficiently

  • Comfortable working both remotely/managing workload independently and collaboratively with others. Can multi-task managing complex assignments

  • Strong visual design skills, including color, layout and typographic skills

  • Prior experience developing materials for a beauty or fashion brand a plus


Qualifications

  • Ideally 2+ years experience in a high-volume creative role

  • Bachelor’s degree or higher, preferably in Graphic Design/Photography/Media Arts/Film or related field

 

Technical Requirements

  • Expert in Adobe Photoshop

  • Working knowledge of Adobe Premiere, Bridge

  • Understanding of photography principles, studio lighting and photo retouching

  • Experience in video production: filming, sound, lighting, and basic editing skills

  • Animation skills a plus (e.g. animating titles, transitions, editing template files in AfterEffects)



Please submit a cover letter and resume to: [email protected] and [email protected]

Logistics Coordinator

Shelburne, VT

MISSION:

When I set out to create my own skincare line, I wasn’t looking to replicate products that were already on the market. My founding mission was to give the skincare industry a fresh start with highly effective and luxurious antiaging beauty products that are completely free of synthetic and chemical ingredients. I believe people deserve beauty products that deliver the results they want, without putting their health at risk. As a company we seek to challenge the assumption that ‘natural’ means less effective. I’m passionate about promoting a modern, health-conscious natural beauty lifestyle that’s committed to safety, honesty and sustainability.

–Tata Harper, CEO/Founder

We are looking for a talented logistics coordinator to join our team in Shelburne, Vermont and provide creative and efficient shipping solutions for our growing international business. You will get the chance to work with numerous departments, ensuring that all imported and exported goods are delivered on time in the most efficient and cost-effective ways possible.

Duties and Responsibilities:

  • Monitor all inbound and outbound shipments.
  • Establish procedures for exporting shipments to key international and domestic customers.
  • Assist in sourcing and maintaining key logistic supplier relationships including small package shippers, LTL, and international surface and air freight.
  • Provide competitive shipping quotes as needed on LTL and International shipments.
  • Review and approve all freight invoices.
  • Follow up on all damages and short shipment claims.
  • Develop internal and vendor KPI scorecards.
  • Assist hands on in the shipping department during peak times.

JOB SKILLS & QUALIFICATIONS:

  • High school diploma or GED (College Degree Preferred)
  • At least 3 years' experience in Freight Forwarding, Logistics and Supply Chain, or similar role
  • Experience with international customs preferred
  • Experience with handing international air and surface freight.
  • Solid problem-solving abilities and oral and written communication skills
  • Comfortable using technology (Email, Spreadsheets, etc.)
  • Experience with Netsuite a plus.

Job Type: Full-time

Please submit resume to: [email protected] & [email protected]

Cosmetic Formulation Chemist

Whiting, VT

Department: Research & Development
Hours: Full Time, 40 hours per week
FLSA Status: Non-Exempt
Reports to: Vice President, Research & Development/Global Regulatory Affairs


POSITION SUMMARY:

The Cosmetic Formulation Chemist is responsible for independently identifying and developing innovative technology to create novel natural skincare projects for new launches, line extensions, and product renovation.


RESPONSIBILITIES:

  • Work with the Co-Founder to develop formulations from concept through commercialization

  • Maintain clear and accurate records of formulations, procedures, observations, results

  • Manage formula qualification, lab scale up, and production scale up

  • Adhere to project timelines and product development schedule

  • Create and maintain formula related documentation

  • Conduct stability testing, inclusive of keeping accurate records

  • Maintain working knowledge of raw material innovations and emerging research in the cosmetic science field by proactively researching new concepts, materials, and processes

  • Source and validate new raw materials according to internal and external standards

  • Contribute to routine laboratory housekeeping and day-to-day operations of the laboratory

  • Maintain a working knowledge of cosmetic regulations for cosmetics/active ingredient regulations

  • Other duties as assigned

PHYSICAL DEMANDS: 


While performing routine job duties, the Chemist will be required to stand for extended periods, stoop, bend, walk, use hands to handle objects, reach with hands and arms, and move or lift objects up to 25 lbs.

QUALIFICATIONS:

  • Bachelor’s degree in basic science or 5+ years of relevant work experience

  • Experience working in a laboratory environment

  • Exceptional organization and attention to detail

  • Energetic multi-tasker that can thrive in a fast-paced environment

  • Adaptable to changing tasks, assigned responsibilities, and priorities

  • Strong interpersonal communication

  • Ability to work as part of functional and cross-functional teams

  • Self-starter, motivated in an environment that requires creativity and collaboration

  • Proficiency in Microsoft Office and Google Docs


Please submit resume to: [email protected][email protected]

Laboratory Technician, Formulation

Whiting, VT

Department: Research & Development
Hours: Full Time, 40 hours per week
FLSA Status: Non-Exempt
Reports to: Vice President, Research & Development/Global Regulatory Affairs


POSITION SUMMARY:

The Laboratory Technician supports all aspects of formulation spanning new development,
optimization, and innovation to assist in the creation of complex natural skincare products.


RESPONSIBILITIES:

  • Support senior staff initiatives by performing bench trials, physical evaluations, raw material testing, data collection, and data entry

  • Assist senior staff with preparation / execution of pilot batches and product scale-up batches by gathering data to support in-process parameters and finished product specification

  • Maintain standard laboratory notebook and ancillary electronic records

  • Execute stability studies, record results, and report findings

  • Procure, maintain, and organize raw material samples and keep inventory of same

  • Manage and maintain laboratory supply inventory

  • Maintain laboratory cleanliness, clean laboratory instruments, and restock laboratory supplies on a daily basis

  • Ensure laboratory equipment and instruments are calibrated and in good working order

  • Create standard operating procedures as required

  • Observe and comply with all lab and manufacturing plant standard operating procedures

  • Adhere to project timelines

  • Other duties as assigned

PHYSICAL DEMANDS: 


While performing routine job duties, the Laboratory Technician will be required to stand for extended periods, stoop, bend, walk, use hands to handle objects, reach with hands and arms, and move or lift objects up to 25 lbs.

QUALIFICATIONS:

  • Bachelor’s degree in basic science or 1-3 years of relevant work experience

  • Experience working in a laboratory environment

  • Energetic multi-tasker that can thrive in a fast-paced environment

  • Adaptable to changing tasks, assigned responsibilities, and priorities

  • Strong interpersonal communication

  • Ability to work as part of functional and cross-functional teams

  • Self-starter, motivated in an environment that requires creativity and collaboration

  • Proficiency in Microsoft Office and Google Docs


Please submit resume to: [email protected][email protected]

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